Called up Canon, they were quick to say to send everything back in again. Excited, I whipped out my LensAlign to test again. I was hoping that everything was fixed this time. So why did they send me back my 7D and the 2 lenses the first time around telling me that the camera was fixed and nothing was wrong with my lenses?! Other electrical adjustments, inspection and cleaning and mechanical adjustments were carried out. Electrical adjustments were carried out on the circuit board and product functions were confirmed. Your product has been examined and it was found that the adjustment of the circuit board was incorrect. Other electrical adjustments and inspection and CMOS cleaning were carried out. Electrical adjustments were carried out on the AF assembly and product functions were confirmed. Your product has been examined and it was found that the adjustment of the AF assembly was incorrect. 2 weeks later, got my camera and my lenses back.
Asked them why, they said they did not have anyone with the expertise to fix my camera and my lenses in VA. I did, and then I found out that my gear was shipped to their Irvine, CA Service Center instead. They asked me to send them to their Newport News, VA location again. They are not, not with both 50mm 1.4 and 50mm 1.8.īesides the manual, here's an article their tech pointed me to on AF microadjustment:įrustrated, I sent the 7D and the lenses back to Canon. You'd think all these 6 shots would be exactly the same. Now I set the lens to MF again, turn the focus ring all the way to the right, switch it back to AF, take 3 shots. So I set the lens to MF, turn the focus ring all the way to the left, switch it back to AF, take 3 shots. I did exactly what the Canon tech said to do, which was to take each picture 3 times. Tested my camera and my lenses again with LensAlign with Distance Tool, on a tripod, ONE SHOT, center AF point, mirror lockup enabled, remote shutter release. They said nothing was wrong with my lenses, everything was set back to factory specification. The letter inside the box said that my 7D's "Imaging Sensor Assembly and the AF Assembly were out of position" which was the cause for front focusing, back focusing, front and back focusing at the same time. They finally found them and ship them back to me. They "fixed" my camera within a day, but sent the camera and the lenses to their shipping area and they got lost there after a week. I'd been a loyal Canon fan for over 11 years, why would I question their camera at all?! I tried with different lenses, none could focus consistently.Īfter much research, after talking to Canon tech support for a long time, I sent in my 7D and my 50mm 1.4 and 1.8 lenses to their Newport News, VA Service Center. For almost a year, I was trying to convince myself that it was me, not Canon, not my camera that was not focusing correctly.